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27.02.09
Complete work of fiction?

Ernest-hemingway-writing-2-797691 Storytelling is an old oral tradition and it is the core of cultural heritage. The past is a precondition for the present – there is no present, without a past. I find it reasonable to say that companies can express themselves in the present by focusing on their traditions.
The other day I talked with a friend of mine about what storytelling really is – and what defines a story. Do stories have to have a beginning and an end? Do they need to have a certain length or moral? Ernest Hemingway once got the challenge to write a complete work of fiction in six words. And so he did. I want to end this blog post with his story – to let it stand alone – because it really got me thinking, which I believe makes a good story.

For sale: Baby shoes, never worn.
- Ernest Hemingway

27.02.09
Facebook during business hours

Facebook during business hours - should companies try to fight or embrace it as part of today’s communication and working form?

The phenomenon of employees using the phone or the Internet during business hours for private matters is by any means not new. A study made by “IT-avisen ComON” back in march 2006 among apprx. 2.200 respondents, showed that even then 14,1 pct used the Internet between 0,5 and 1 hour on private matters during a business day and 18,3 pct use more than 1 hour….and my guess is the numbers are still increasing.
Apparently not many companies have a clear policy on the matter. Whether this is founded on fear of management unpopularity, the extent and challenges of IT security I can’t say – but since the social medias are gaining a footing and are here to stay, it clearly is a matter which should be addressed and communicated by management – and maybe even embraced?

Are medias as Fasebook, Messenger and LinkedIn just a replacement off simple e-mailing, which in fact offers companies new opportunities – where employees are receptive to advertising (as professionals and private consumers) and even more available for costumers, business partners and colleagues? Or is it yet another common time consuming occupation, which can be added to the coffee and smoking breaks? What do you think?

27.02.09
My music week

I just had a great music week.

Last Friday we had a nice company dinner where everybody shared music. Monday Nikolaj brought us a new amplifier (even though he was the only one who could hear the old one was broken :-) Yesterday Nikolaj and I browsed us through a lot of different old and new danish music, in order to find artists to perform at our housewarming this spring. It was quit funny, as we tried to find the most authentic artists we could think of. We listened to artists as Kasper Winding, Rocazino and CVJørgensen (old danish artists) whom I mostly heard as a child. Today I realized that it is actually this Monday 'The Whitest Boy Alive' will release their second album 'Rules'. It made me so happy I wanna share it with you guys. In 2006 'The Whitest Boy Alive' released their debut album 'Dreams' witch I listened to so much the past year. I hope the new album is as good as the old one. You can check some of the music out here or pre-order the album here.

And - if you really like it - they will visit Copenhagen and play at Vega the 25. of April. I cant wait.

Rules_logo3

24.02.09
We're searching for a Communication consultant

I've just posted a job on our website. We're looking for a communication consultant with experience from the field of corporate public realtions and journalism. For now it's a six months vacancy working on several projects. We've posted it as 20 hours a week but it could be more - as we're launching the book on corporate authenticity in late summer I'd imagine those activities will effect this position too. 

If you know someone whom you think would fit this job or someone orbits relevant PR/communcation circles, let them know!

See the job-post on our Danish website or download the job-description as a PDF. It's in Danish just like the working language of the position...

19.02.09
The 10.000 hour rule & more

9781846141218 I finally got the chance to finish Malcolm Gladwells book 'Outliers' from 2008. I must admit that I didn't read hi's other books 'Blink' and 'Tipping Point', but I knew about him and my expectations was quit high. And I really did enjoy Outliers. The theories in the book are easy understanable and makes a lot of sense. The storys just a like 'a walk in the park'.
 
I just found this video from a presentation I heard in NYC this fall. Its a bit long but you can see Malcolm Gladwell's fine way of building up the plot and story. Here he's talking about how you must do something for at least 1000 hours before you become really good at it. It's both exhausting and engaging at the same time! 

This talk gives a perfect introduction to this one side of the book. But to get the overall idea - how success is not about one person being 'born to do something', but about context, time in history, opportunities, hard work and so on - you must read the whole thing. Some of the ideas are quit surprising, and it's encouraging to read such a likeable book about succes.
Start with this video - maybe you will get hooked too? (introduction by Tom Kelley and a guy from Helicopter). 

12.02.09
Talk and listen

Ed-talk-listen-artville

Last week I was doing interviews for one of our customers, to gather information for further evaluation of different authentic strengths and values. The interviews were split into two parts; the first part was an open narrative conservation, and in the second part the informants were asked more specific questions. It was a really interesting work and a got a lot of remarkable opinions out in the daylight.

The method applied, narrative conversation or interview, is in my belief a very relevant and honest way to get information from your informants. Within these open conversations there is no hidden agenda, or at least there should not be, and therefore you get a relatively deep insight in your informant’s version of the truth. If you let people talk, and you take your time to listen, you will reveal what great things they really have on their minds. It doesn’t matter if interviewing is a part of your job or not, but do yourself and your friends a favour; ask an (open) question and listen to the answer…

07.02.09
Authenticity model taking off in times of crisis

I just received a very nice email yesterday that made me very happy. A participant at one of the talks I did in the fall described how important it is to keep focus in these times of crisis and that my authenticity model was inspiring him.


"...i disse tider med krise er det meget godt at huske dine ord om Autenticiteten, den virker om noget mere vigtig nu end nogensinde, når medarbejderne skal samles om at komme videre, selvom nogle af deres kolleger må afskediges. Jeg har lavet en lille reminder til mig selv på min pc desktop (se vedhæftede) da jeg fik dit brev for at minde mig selv om at holde fokus."

The desktop picture looks like this:

Picture2

...there is probably no need to explain Steffen is in the luxury part of the private jet industry.

What is interesting here is the comment on crisis and how the focus has to be kept. Actually the most common conditions for companies to find new focus and reclaim their identity is in times of crisis. That is when the management of the company has to think hard about what is central and distinctive to the company - in other words, what the identity of the company is. When I find the time I will write an article on this subject.

Speedy greetings from Nikolaj (flying home today)

06.02.09
Value creation at the corporate museums

Nikolaj_Marco_web

I spend most of the day with Marco Montemaggi, vicepresident of Museimpresa, the association of corporate museums of Italy. Companies like Ferrari, Ducati, Piaggio, Alessi and more than 40 others all have museums celebrating the culture and heritage of the company. Marco was one of the main forces behind the Ducati Museum founded in 1996. During the last years he has been consulting a number of companies and teaches at Alma Graduate School, a part of Bologna University.

I wanted to meet with Marco as he has been specializing in structuring and creating expressions of the heritage of companies. He talks (and writes) of four ways of using corporate museums:

1. Conservatory
2. Display
3. Valorization (utilization)
4. Cultural identity networking

The utilization and value-creation of the corporate museums are very different. Some have rebuilt a little part of every store around the world into a small museum, carrying the heritage into every outlet around the world. Others have huge museums that are primarily used internally (like Alessi and LEGO). Yet others, primarily american, see their museum as a direct source of income and sell tickets. Ferrari uses this model.

One or two of the last chapters in my book will be on corporate museums. At this point I think one will be on the internal effects and one on the external and image-creating effects.

06.02.09
A meeting with the Ducati talebans, visiting Minoli in Bologna

I’ve just gotten home from a wonderful day working on my book on organizational authenticity. I spend the last bit of the afternoon and the evening with Federico Minoli, former CEO of Ducati motorcycles since 1996. The last few hours going through books, pictures, drawings, videos and other memorabilia with Federico and his family in their home in the middle of Bologna.

Ducati is not only a very good example of an authentic company, struggling out of a financial crisis as well as an identity crisis. It is also a personal passion of mine. And even though I get more insights into the dynamics of the identity, the construction of the brand and the organizational culture than the average Ducatisti, I am more thrilled by the story, the passion and the motorcycles each time I work on this casestudy. It’s a story about holding on to your roots while constantly striving for world-class performance.

Federico Minoli is a story in his own right. Former P&G manager, manager for Benetton in the US and serial corporate turnaround doctor, he was appointed CEO to the legendary motorcycle factory in Bologna back in the days. Ducati was on the verge of bankrupsy, the factory was a mess. Three years later the stock had leaped from 30 cents to 2,90 dollars per share. When he first arrived at the factory everyone was throwing out history. Literally. Posters, drawings, motorcycle parts was dumped in the trash. But
what Minoli understood better than anyone else at the time was the value of the heritage of the company. And the balance of empowering employees to do experiments in order to reinvent the brand. Soon after there was established a corporate museum of the Ducati racing history, the production lines were renewed and production workers were cast as models for the company’s image campaign. When bankers asked for customer segmentation he sent a photographer around the world to take pictures of Ducatisti, the people that are not only riding Ducati motorcycles, but members of the Ducati tribe. The pictures did not only dismiss the idea of segmentation as well as undermining the imposed needs of the bankers, they became a beautiful book with portraits of the diverse group of people riding the worlds fastests motorcycles. Federico calls the most enthusiastic part of the fan-base ”Talebans” – there are not many of them but they will go through pain and agony for their mission which is all about the performance of their motorbike.

Tomorrow I’m meeting with Marco Montemaggi, one of the founders of the Ducati Museum, author on heritage marketing and vice president of the association of corporate museums in Italy. Greetings from the oldest university city of Europe from a Ducatisti.

Nik_Federico_web

05.02.09
Eco-websites?

311 Within the recent couple of weeks a discussion about CO2 emissions from IT service providers has attained considerable media coverage. It is said that two searches on Google use the same amount of energy as boiling a kettle of water. This is worth giving an extra thought the next time you google at work, or at home. Working at a communications bureau, and everywhere else, you use the Internet to gather information to support your working process, or as a source for inspiration. Using Google, for example, to search the web uses much more energy than you probably are aware of. Surely, opposing arguments about the validity of the conducted research on Google’s energy efficiency have been presented, but this does not affect my point; we consume a lot of energy that we are not even aware of.

A couple of weeks ago I heard about Blackle. Blackle is a search engine build upon Google’s databases, but provides an eco-friendly interface to the information. The background color is black, which uses less energy, than the normal white background color you usual see on web pages.

That made me think – if it really does use less energy, should CSR-minded companies, and everyone else, add a black version of their website so the environmental-minded visitor have the opportunity to choose an eco-version, and there by reduce their personal CO2 emission?

According to the creator of Blackle it was the blog ecoIron that inspired him to the development of Blackle. You can read more about this and how to reduce the energy used by your computer on Google’s blog.

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