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28.04.07
The virtual me

Identity

Yesterday I read an article in Politiken which stated that 50 % of your identity is available to the rest of us online. Abelone Glahn states in the article that if you don't exist online then you nearly don't exist at all. We have previously discussed the importance of corporate blogging. But the article in Politiken states the importance of having a personal blog or to participate in some sort of social media like kommunikationsforum or Linkedin. Some people are terrified by the thought that they can't control the personal information which are available about them online. But Abelone Glahn points out to use this strategically. Though blogs and other social media you have the perfect means to control and mould your virtual/online identity. She calls it: Your virtual handshake" - and she just wrote a book about the subject with the surprising title "Your virtual handshake" (Dit virtuelle håndtryk). If you have a profile on LinkedIn or Kommunikationsforum you have the perfect means to show future employers what a great networker you are. Then some might ask: Isn't there a chance that a profile online can affect me in a negative way in a future job-situation. Oh yes! If you point out in your application that you are a fab networker and your profile shows otherwise. It's important that the online you is authentic. But does all this mean that I shouldn't present my self as a person with extraordinary networking skills? The virtual me doesn't have that many contacts! This raises an interesting question: Is my online identity more "real" to a future employer than my offline identity?

COMMENT 1
Good question, Nanna!

Your post drove my thoughts into the (relatively) new school of personal branding. The idea that not only companies and organizations brand themselves but that you as a person have to do so too in order to do well in your "market". I think that's where the idea of the digital identity pays off and is right: By using social software and interacting with others (especially what Etienne Wenger calls "communities of practice" which is for where you meet with other communication professionals or doctors or puddle-lovers) you build an identity around your work in your professional life rather than in your personal life. And when I meet a job-applicant (lets take our colleague Marta, for instance, who has articles etc. that I can find on the internet) it certainly helps build an understanding of her and her work that heightens not only the knowledge on which I evaluate her as a potential team-member but also my trust in what she tells me at a meeting. So I think the idea of fifty percent is right as it supports the other fifty - the real person in front of me.
COMMENT 2
Actually I think the issue of online vs. off line identity is also about filling in the blanks, a bit like when first meeting someone IRL!

But its interesting to think about the fact that some people might stand stronger - and be more potential - online than off line. Like some people choose to put all efforts into achieving career goals, which make them very potential career wise - but they forget to invest in living their (private) life etc.

The fabulous thing about identity online is that you can reach much farther than off line; you can go global, not being limited by stuff like distance in kilometers, gravity and difference of day and night :-)

Hence; these years we do hear stories of people choosing to 'emigrate' to online worlds, being more attracted to their options - and possibilities of modeling their identities - online than IRL...I choose to be a bit old fashioned skeptical about these stories and their perspectives...but anyhow, examples of these 'emigrations' are to be found...At least in the stories of the media :-)

Recently I read a well-written online comment on this subject from Geelmuyden-Kiese's Svante Lindeburg: Svante made an analogy between the modeling of online identities and the masked balls of the Middle Ages! Unfortunately Svante's post is no longer online: But he asked for a higher degree of online transparency regarding search on people's identity - and I agree with him.

So; the challenge is to work on presenting your identity as authentic as possible online, to have it do good for you; both in regard to your persona - as well as regarding your company! That view-point brings forward the need to to act out in a way that makes a person or company proud to present their actions and identities...with that in mind, there's no sweat in going online ( - did anyone say CSR?!).

'Cus naturally everyone is interested in 'filling in the blanks' - so, if the presentation of your personal or corporate identity (no further resemblance) is not authentic, in the very end someone would just be cheating them selves...

...See you tomorrow IRL, Nanna!
COMMENT 3
Btw; Another really interesting theme that just struck my mind, on the challenges of online identity, is that of 'trust'!

The 'trust'-theme is interesting in relation to personal online identity - but also very much so when working with presentation - an representation - of companies and business online, eg. companies that offer possibilities of online shopping.

Just saw, that a MA Thesis (speciale) on this - controlling the presentation and representation of your company for basing trust in e-commerce - has recently been published from Center for Semiotics, Aarhus University: "A COGNITIVE THEORY ON E-COMMERCE", by Jacob Lund Orquin.

The thesis can be downloaded from: http://transparen-c.com/e-commerce%20trust.pdf

Haven't read it still - but it looks interesting! Especially if one is interested in semiotics and representation, like I am. At least it caught my attention, when I read the short article on the thesis published at Kommunikationsforum, that you too may read here: http://www.kommunikationsforum.dk/default.asp?articleid=12758&Hvad-har-internetkunder-og-4-aarige-tilfaelles?
COMMENT 4
Thanks for your comment, Marta. And I couldn't agree more. If your online identity isn't an authentic replication of your offline identity then you don't benefit from it. Far from actually. Your online identity - whether it's the identity of an organization or a person - should reflect and emphasize your core identity and your unique strengths.

Yesterday I finished a project for one of our clients, which illustrates the importance of this theme. The job was to investigate their image among their main target groups. The challenge of this particular client is that they very often experience to be seen as something that they're not. They experience that their main target groups haven't really grasped their unique strengths. And the "wrong" images of this organization are constructed by the target groups because of their online identity (their website). Their non-authentic online identity - or merely their vague online identity - is resulting in some serious challenges that they wouldn't have if the online identity was stronger and more authentic.
So next step in the story of this particular client is to find the core identity and unique strengths and communicate these on their website.
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